An AI receptionist for Toronto electricians: every call answered, on the tools or off.
Toronto electrical work is a panel upgrade in a 1920s Riverdale semi, an EV charger in a North York driveway, and a general contractor with a stalled site in the Junction. All of them call while your hands are inside a panel. We build and run the AI receptionist that answers, sorts the dangerous from the routine, and books both into the right place, for electrical contractors across Toronto and the GTA.
The panel upgrade you did not answer is now someone else's job.
The calls worth the most to a Toronto electrical contractor, the service upgrades, the EV chargers, the GC looking for a sub for the next twelve months, arrive during the day while the crew is in a ceiling. They do not leave voicemails. They call the next ECRA/ESA number on the list.
- Service calls missed because the crew is on a ladder, in a ceiling, or on another call
- EV charger and panel upgrade inquiries, the highest value calls, reaching a full voicemail box
- A homeowner with a burning smell at the panel and nobody on the line to read them the safety script
- GCs who need a yes by end of day and get one the next morning, from a competitor
- Estimate requests that arrive as three sentences and get quoted from a site visit that could have been a phone call
What we build for a Toronto electrical contractor.
The same voice and automation layer we run for other operators, tuned to how electrical work arrives in this city and to what an Ontario contractor is allowed to say on the phone.
- A receptionist that knows an outage from a fault. The agent asks the questions a good dispatcher asks. Do the neighbours have power? Is anything hot, buzzing, or smelling of burning? A Toronto Hydro outage gets the right answer and no truck; a fault in the house gets your safety script and a person on the phone.
- Dangerous calls to a person, every time. Sparking, a burning smell, a tripped main that will not reset: those never wait for a callback. The agent reads your safety script word for word and rings the on call phone under the rule you wrote, then rings it again if nobody picks up in the window you set.
- Estimate requests captured in full. Panel size, what is being added, the age of the house, whether the permit is theirs or yours, photos requested by text. The estimate call starts with the facts instead of a site visit to collect them.
- Booked into the software you already run. Jobber, ServiceTitan, Housecall Pro, or the shared calendar. Jobs land with the details attached and the right crew tagged, so nobody retypes the address.
- GC and property manager accounts. A general contractor or a property manager calls with a site and a deadline. The agent recognises the account, applies its rules, and writes the request where their coordinator and yours can both see it.
- The licence number, the permit, the paperwork. When a caller asks for your ECRA/ESA licence number, the agent gives it. When a job needs an ESA notification and inspection, the booking carries the flag so the permit is not what stalls the job. The agent never gives electrical advice; it captures, triages, and books.
Plugs into what you already run
The agent writes into the system you already run, whether that is Jobber, ServiceTitan, Housecall Pro, or a jobs CRM we build you on Zoho. Permits, the schedule, and the inbox stay where they are, invoices land in QuickBooks, and your advertised number keeps ringing across the GTA.
The local part: what an Ontario electrical receptionist is allowed to say.
Only a licensed electrical contractor may advertise electrical work in Ontario, and the agent answering your phone is part of your advertising.
The Electrical Safety Authority licenses electrical contractors, and the ECRA/ESA licence number has to appear on your ads, your correspondence, and your trucks. The agent knows the number, gives it when asked, and never crosses into advice. A caller who wants to know whether their panel is safe gets a licensed person on the phone, because that is the law and because it is what protects you.
Most electrical work in Ontario needs a notification to the ESA and an inspection. The agent flags it on the booking so the permit is not the thing the job waits on.
Safety calls have a script, and it is yours. Sparking, burning smells, a wet panel: the agent reads it word for word and a person is on the phone within the window you set. Toronto Hydro outages get separated from house faults with two questions, so the truck does not roll to a street that is dark.
Canadian privacy law is part of the build: callers are told the call is recorded, the retention period is written down, and every follow up text carries the consent and the unsubscribe that CASL requires. The product itself is on the electricians page, and the practice as a whole on AI consulting in Toronto.
Who this is for.
- Licensed electrical contractors across the GTA. Two to fifteen electricians, a mix of service calls and contract work, and an owner who is the estimator, the dispatcher, and the person who answers the phone from a ladder.
- Shops chasing the EV and panel upgrade work. The high value residential calls come in during working hours and go to whoever answers. If those calls are the ones you want, the phone has to be picked up.
- Contractors with GC and property manager accounts. Accounts that call with a site, a deadline, and a PO number, and expect the request logged their way. The agent treats them as accounts.
- Who we are wrong for. A company that wants the agent to troubleshoot over the phone, a one-person shop that misses a call a week, or anyone whose real goal is a smaller office. We tell you on the discovery call, which is free.
Questions, answered straight
What does an AI receptionist cost for a Toronto electrical contractor? You get the number on the free call. Voice agents run a setup fee, then a flat monthly fee, and the integration into your dispatch software is scoped against what it exposes. The audit that decides the order is a fixed fee, agreed before it starts. The full rate card, with the reasoning, is in what AI consulting actually costs.
What does the agent do with a burning smell or sparking? It reads your safety script word for word, tells the caller a person is coming on the line, and rings the on call phone under the rule you wrote. If nobody picks up inside your window it escalates again. It never troubleshoots and never tells a caller a situation is safe.
Will the agent give electrical advice? No. Only a licensed electrical contractor may do electrical work in Ontario, and advice is part of the work. The agent gives your ECRA/ESA licence number when asked, captures what is happening, triages by your rules, and books. Anything that sounds like a diagnosis goes to a licensed person.
Does it work with Jobber, ServiceTitan, or Housecall Pro? Yes, and with the shared calendar if that is what you run. What the agent can write depends on what the platform exposes, so we scope the integration against your account before quoting, and we say so if a field cannot be reached.
Can it tell a Toronto Hydro outage from a fault in the house? It asks the questions your dispatcher would: whether the neighbours have power, whether a breaker tripped, whether anything is hot or smells of burning. An outage gets the right answer and no truck. A fault gets your script and a person. The rules are yours and written down, so the agent applies them the same way every time.
Do you cover the 905? Wherever your trucks go. The service area is a list you give us, Toronto plus the municipalities you serve across Peel, York, Durham, and Halton, and the agent enforces it politely.
Will this replace my office manager? No, and we turn down work whose purpose is cutting headcount. The agent takes the calls that ring out while the crew is on the tools and the retyping between the call and the schedule. Estimates, pricing, and anything with a customer's money stay with your people.
How long until it is live? The audit takes two weeks, a voice build four to ten weeks, and we test against your real call patterns before the agent takes a call alone. The phones usually go first because that is where the measurable loss is.
The product across every trade is on the electricians page. Also in Toronto: an AI receptionist for Toronto plumbers and an AI answering service for Toronto HVAC companies. Run your own missed call math in the ROI calculator, or see the whole practice on AI consulting in Toronto.